Norma Ortiz

Mediator and Resilience Specialist

Norma brings more than 25 years of experience in public education, leadership, labor relations, and conflict resolution. Her career includes administrative and school-site management roles as well as labor negotiations and leadership with one of the nation’s largest teachers’ unions.

She also played a long-term role in the California Teachers Association’s Survive and Thrive program, supporting educators experiencing workplace stress and burnout through renewal, resilience, and follow-up support.

Now retired from public education, Norma is a certified practicing mediation professional, volunteers as a court-appointed mediator in Arizona, and provides resilience training for women’s groups, employers, and organizations. Her work centers on strengthening communication, resolving conflict, and helping people build practical skills to navigate challenges with confidence and resilience.