Upcoming Events
Below is a list of upcoming workshops and services. To receive more information or sign up for an event, please contact us here.
Upcoming Zoom Trainings:
*Dealing with Difficult People
*Why Great Managers Master “Difficult Conversations”
*Develop a Superpower: Listening to Understand
THE COSTS OF DOING NOTHING…
Workplace conflict is expensive: U.S. employees spend 2.8 hours a week on conflict, which translates to roughly $359 billion lost annually. (Amra & Elma)
Turnover from conflict costs more than $1 trillion annually. (Amra & Elma)
Organizations want prevention, not just mediation: The moving parts are not limited to conflict transformation. They include psychological safety, early intervention coaching, communication training, facilitated dialogue, resilience, and more. Prevention reduces exposure to liability in the future.
Termination costs are high—more than $200,000 on average. They also hurt morale and create liability after the fact. Prevention is the cure!
Listening to Understand: The Superpower of Effective Listening
Most of us listen to respond, think about what we need to add, interject or reply, without using the conversation as an opportunity to understand, ask clarifying questions, and lean in to fully hear what the other person is saying and why. Listening to Understand and knowing the WHY from others can shift the effectiveness of your conversations and interpersonal communications. This session will give you tools to practice in personal conversations and professional ones, creating the feeling in others that you truly listen and show concern for what they share - even when you disagree!!
Difficult Conversations
Difficult Conversations are Crucial to maintaining a positive work culture. Great Leaders learn to master these and can then diminish interpersonal and performance conflicts.