Most of us listen to respond, think about what we need to add, interject or reply, without using the conversation as an opportunity to understand, ask clarifying questions, and lean in to fully hear what the other person is saying and why. Listening to Understand and knowing the WHY from others can shift the effectiveness of your conversations and interpersonal communications. This session will give you tools to practice in personal conversations and professional ones, creating the feeling in others that you truly listen and show concern for what they share - even when you disagree!!